Política de reembolso

Money Back Guarantee

We want you to feel confident in your ENROUTE® purchase. If you are not fully satisfied with your order, you may request a return within 60 days of receiving your product.

To initiate a return, please contact our Patient Support Team under the "How do I return an item?" section. A member of our team will provide return instructions and help determine your eligibility for a full or partial refund based on the amount of product used.

Approved refunds will be issued to the original payment method after the returned product has been received and reviewed.

How do I return an item?

Please contact our support team to initiate a return:

Email: info@getenroute.com
Phone: 1-800-619-0783 (toll free)

After contacting our support team, you will be provided detailed instructions on how to return the item by mail.

Can I cancel my order?

Once you complete your purchase, our system is designed to fill your order as quickly as possible. If you contact us shortly after you make your purchase, we may be able to cancel your order before it is shipped. Please contact our support team if you’d like to try to cancel your order:

Email: info@getenroute.com
Phone: 1-800-619-0783 (toll free)

If we’re unable to cancel your order before it is shipped, you will receive the item in the mail. Once received, you can simply initiate a return with us by following our return instructions.

Clinic/Durable Medical Equipment (DME) Store Returns

Some clinics offer an option to purchase the product at their clinic/durable medical equipment (DME) store. If you purchased the product from the clinic/DME, we suggest you contact the clinic/DME for their return policy.