Privacy policy

Enhanced Medical Nutrition Privacy Policy

Effective July 2025

 

Disclaimer

OUR SERVICES ARE NOT INTENDED FOR USERS WHO ARE RESIDENT OUTSIDE THE UNITED STATES OR CANADA, INCLUDING USERS WHO ARE RESIDENT IN THE EUROPEAN ECONOMIC AREA, UK, OR SWITZERLAND. IF YOU ARE RESIDENT OUTSIDE THE UNITED STATES (SUCH AS IN CANADA) AND NONETHELESS CHOOSE TO PROVIDE US WITH YOUR PERSONAL INFORMATION, WE WILL PROCESS SUCH INFORMATION AS SET OUT IN THIS POLICY AND AS SUBJECT TO APPLICABLE U.S. PRIVACY LAWS. 

 

Overview

Enhanced Medical Nutrition, Inc. (“EMN,” “Site,” “we,” “us,” or “our”), the manufacturer of the ENROUTE® product, recognizes the importance of protecting the privacy of information we collect from you. We are committed to respecting your privacy and protecting your personal information.

This Privacy Policy (the “Policy”) describes how EMN collects, uses, shares, protects, and discloses information, including your personal information when you visit, use our services, or make a purchase from www.emn.health or related applications (the “Sites”) or otherwise communicate with us (collectively, the “Services”). For purposes of this Privacy Policy, “you” and “your” means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

EMN is committed to collecting, using, storing, sharing, and protecting personal information responsibly. By using EMN websites, you consent to the collection of personal information as described in this Privacy Policy. Information that is provided will only be used, stored, and shared for the purposes for which you have consented. Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy, including the applicable limitations on damages and the resolution of disputes. If you do not agree to this Privacy Policy, you may not use the Services and must immediately cease use of the Sites.

EMN also has a Consumer Health Data Privacy Policy that pertains to Consumer Health Data that EMN may collect, use, or store.  If any terms in this Policy conflict with EMN’s Consumer Health Data Privacy Policy, the terms of EMN’s Consumer Health Data Privacy Policy apply as to Consumer Health Data.

 

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Effective" date and take any other steps required by applicable law.

If there are material changes to how we handle your information, we will post those changes in this Privacy Policy. We reserve the right to make changes to our practices and this Policy at any time.

 

What Information Do We Collect?

Depending on how you interact with our Site and use our Services, we may collect various types of information, which are described in more detail below. In some instances (and unless we say otherwise below), we may combine one type of information with another and store them together in our records. In all cases, however, we strive to limit the amount of information we collect and store to that which is necessary to provide you the relevant services requested or to which you have given your consent. EMN uses such information for all legal purposes and to provide products and services to you.  To the extent this information constitutes Consumer Health Data, it is subject to EMN’s Consumer Health Data Privacy Policy.

 

Information that we collect may include:

• Personal Information including your name, address, phone number, email.
• Payment Information, such as your billing address, shipping address, payment confirmation, payment card number, bank account number and shipping address. EMN collects payment information in a transitory matter, such that EMN may take payment information over the phone and enter it into a third-party payment processor system.  EMN does not, however, itself store or retain payment information.
• Demographic Information including your date of birth, age or age range, gender, general geographic location (favorite products, hobbies and interests, income information, or lifestyle information.
• Technical Computer Information including computer's IP address, operating system type, and web browser type or phone's unique device ID, location, and other similar mobile device data.
• Website Usage Information including which links you click on, which pages or content you view, and other similar information or statistics about your interactions
• Customer Feedback and Customer-generated Content including the information you choose to include in communications with us.
• Social Network Information including any information that is part of your profile on a third party social network.
• Other Information including information that we might need to collect for the specific EMN Site or Service you are using or requesting.
• Wellness Information including but not limited to, your short-term and long-term health goals, your diet, your lifestyle, your views about health/wellness, and medical conditions that you have experienced or that exist in your family.

Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

How Do We Collect Your Personal Information?

To provide the Services, we may collect information about you from a variety of sources, as set out in this Privacy Policy. The information that we collect and use varies depends on how you interact with us. In some instances, we may combine information collected from one source (e.g., a Site) with information collected from another source (e.g., an EMN event). Note that not all of the methods listed below may be relevant to you.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

EMN Sites and Applications

We may collect information from you through the Sites, including one of our U.S. or international websites or applications. This could include (a) any site that we own and control under our own domain (such as www.emn.health, or some other domain name that redirects you to one of these sites), or (b) any site or web application that we may develop and run on a third party social network such as Facebook. This could also include any site or application that we specifically design for use on a cell phone or other mobile device, such as a mobile-enabled site (i.e., WAP site) or mobile application (e.g., iPad®/iPhone® app).

Please note that some of our non-U.S. websites or applications may post their own privacy policies which are separate from this one. If they post separate policies, those policies will apply instead of this one.

Call center and pick-up center orders
We may collect information from you at an authorized pick-up center or through our call centers, such as when you place an order over the phone.

Text messaging programs
We may collect information from you through one of our inbound text messaging programs. For example, periodically we may allow customers to send us inbound text messages using a short code that we create and advertise in connection with a special offer or promotion. These programs might be advertised at one of our events or on one of our Sites or applications. If you choose to participate in one of these programs, information about your physical location may be collected for shipping purposes, but will not be shared.

Email correspondence
We may collect information from you if you correspond with us via email. For example, if you send an email to customer service or use our "Contact Us" feature, we may obtain certain information about you (such as your contact email address).

Other sources
Occasionally, we may obtain information about you from other sources. For example, we may hire a third-party data aggregator to provide us additional information about our existing customers (this is known as "data appending"). We may also receive information from a third-party co-sponsor whom we may partner with to run a one-time promotion or giveaway.

We may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:

• Companies who support our Site and Services.
• Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with products or services you have requested, in order to perform our contract with you.
• When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy or our Consumer Health Data Privacy Policy, as may be applicable. We are not responsible or liable for the accuracy of the information provided to us by third parties and are not responsible for any third party's policies or practices. For more information, see the section below, Third Party Websites and Links.

How Do We Use Your Information?

The following describes the various purposes and features for which we might collect and use your information, and the different types of information that might be collected for each. Not all of the uses listed below may be relevant to you.

Providing Products and Services/Order Fulfillment

We use your information to provide you with the Services in order to perform our contract with you, including to process your payments, fulfill your orders, to send notifications to you related to you account, purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, facilitate any returns and exchanges and to enable you to post reviews.

We may collect and use your information to process and ship your orders, and to inform you about the status of your orders. Depending on how you make a purchase, this could involve the collection and use of certain personal contact information, payment information, account login information, and/or information related to your purchase (such as products ordered). This could also involve the ongoing storage of your payment information to allow for easier checkout on future purchases.

Marketing and Advertising

We may use your information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you advertisements for products or services. This may include using your information to better tailor the Services and advertising on our Site and other websites.

These communications may inform you about new products, events, special discounts, and other news and special offers. Sending you these communications mostly requires the collection and use of certain personal contact information and limited demographic information (such as zip code). In some instances (such as for text messaging programs), and to the extent permitted by applicable law, this may involve the use of your precise geographical location (obtained from your mobile device) so that we can send you location-based offers.

You can always opt out from receiving marketing emails or text messages by following the unsubscribe instructions provided in each such communication. Please note that even if you opt out from receiving marketing communications, you may still receive other communications from us, such as order confirmations, and other important announcements (e.g., product recalls, privacy policy changes, etc.).

Security and Fraud Prevention

We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact us immediately.

Provide Services

We use your personal information to provide you with customer support and improve our Services. This is in our legitimate interests in order to be responsive to you, to provide effective services to you, and to maintain our business relationship with you.

We may collect and use your information to provide you service, including responses to your inquiries. This typically requires the collection and use of certain personal contact information (such as your name or email address) and information regarding the reason for your inquiry (e.g., order status, technical issue, product question, general question, etc.).

We may use your information to provide you with EMN product recommendations and offers that are tailored to your interests. This mostly involves the use of your previous order history (e.g., from online and/or offline purchases), information provided through personalized offerings and certain demographic information.

Website Personalization and Convenience
We may collect and use your information to personalize your experience and save you time when you visit our websites. This is typically done through the use of automated technologies (such as cookies) that collect and remember certain account login information, technical information, and/or previous website usage information. For example, we might remember your login ID or username so you can quickly log in the next time you visit our site or so you can easily retrieve the items you previously placed in your shopping cart. Based on this type of information, we might also show you specific EMN content or offers that are more relevant to your interests, including health and wellness related information or services. We may also use technologies such as our own cookies to provide you with personalized online display advertising. Please see the Section "Do we use cookies to gather information?" to disable cookies.

Contests and Promotions
We may collect and use your information to administer a contest, sweepstakes, giveaway, competition, or other similar marketing campaign or promotion. These events typically require the collection and use of personal contact information (for prize fulfillment), limited demographic information (for eligibility), and, in some cases, customer-generated content. Due to the customer-generated component, some promotions will be run on third party social networks such as Facebook (e.g., on our Facebook fan page or application). To comply with sweepstakes laws, we may publish or share limited information about the winners of a particular promotion.

Third Party Social Networking
We may collect and use your information so we can allow you to interact with online social networking features provided by third party companies such as Facebook. These tools, some of which are embedded directly into our sites, include features such as "Facebook Connect," "Facebook Share," and "Facebook Like." By offering you these tools, we may be able to (i) obtain certain information about you from your profile on the third party social network (see separate paragraph on "Social network information") and (ii) post to your profile on that social network certain content or activities that you view or interact with on our sites (such as articles, Health Science links, stories, etc.). This exchange of information only occurs when you take some kind of explicit action to permit the sharing (such as clicking on the relevant Facebook feature and creating or logging in to your Facebook account). You can learn more about how these features work by visiting the website of the relevant third party social network.

Other General Purposes
We may collect and use your information for other general business purposes, such as to comply with applicable laws and regulatory requirements, to enforce our Terms of Use, to maintain the day-to-day operation and security of our websites and applications, and to conduct internal marketing and demographic studies. These activities mostly require the collection and use of certain demographic information, technical computer information, website usage information, and customer feedback.

Do We Use Cookies to Gather Information?

We also automatically collect certain information about your interaction with the Services ("Usage Data"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services.

To do this, we may use cookies, pixels and similar technologies ("Cookies"). A cookie is a small file of letters and numbers that we put on your device when you visit our website, and which allows us to recognize your computer when you come back to our site at a later time. Cookies allow us to enhance your website experience in several ways. For example, we use cookies to remember the items that you place in your shopping cart and to assess how visitors are using our site. We may also use cookies to personalize certain website features and to show you content and third party ads more relevant to your interests. By accessing and using our website(s), you consent to our use of cookies.

We use Cookies to power and improve our Site and our Services (including to remember your actions and preferences), to run analytics and better understand user interaction with the Services (in our legitimate interests to administer, improve and optimize the Services). We may also permit third parties and services providers to use Cookies on our Site to better tailor the services, products and advertising on our Site and other websites.

Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Please keep in mind that removing or blocking Cookies can negatively impact your user experience and may cause some of the Services, including certain features and general functionality, to work incorrectly or no longer be available. Additionally, blocking Cookies may not completely prevent how we share information with third parties such as our advertising partners.

You can learn more about cookies and how they work at www.allaboutcookies.org or www.youronlinechoices.eu. You can always disable cookies through your browser settings. Doing so, however, may disable certain features on our websites, such as online ordering.

To opt out from third party cookies that are used for advertising purposes, you can do so on the NAI website at http://www.networkadvertising.org/managing/opt_out.asp.

With Whom Do We Share Your Information?

In certain circumstances, we may disclose your information to third parties for legitimate purposes subject to this Policy. We may share your information with certain individuals, companies, or in the situations described below. We do not rent or sell your information to third party companies.

Such circumstances may include:

Third Party Service Providers

We may share your information with vendors or other third parties who perform services on our behalf. We use third party service providers to help us operate our business or administer activities on our behalf, such as sending emails, fulfilling your product and service requests, mailing products or managing payments. We may share your information with these third parties for limited purposes. These third parties are only allowed to use your information for the specific task they've been hired to do, and for no other purpose. They're also required to keep your information confidential and secure.

EMN Affiliates

We may share your information with our affiliates or otherwise within our corporate group, in our legitimate interests to run a successful business. Purchases of EMN products through our Sites are credited to an individual, who is available to provide service information and/or guidance in taking advantage of the benefits of EMN. With your acknowledgement, information you provide to us will also be provided to the individual to whom your purchase has been assigned in order to facilitate that experience and may be retained by them as part of their records. If you utilize any personalized health or wellness questionnaires, this information would include your individual responses and the related results, as well as the goals you identify. No individual questionnaire responses or results will be shared with an individual unless you expressly consent and opt in to such disclosure prior to submitting your questionnaire.

If you are an EMN affiliate, we may disclose certain information such as your contact information to customers seeking an EMN affiliate or to other an EMN affiliate.

Business Transfer

We may share your information in connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others. The consent customers have provided herein to the use of their information by EMN or its affiliates shall also extend to any person or corporation to which EMN may transfer its business, or in the event of a merger, sale, or assignment of all or a portion of our assets or stock.

Disclosures under special circumstances

We may provide information about you to respond to subpoenas, court orders, legal process or governmental regulations, or to establish or exercise our legal rights or defend against legal claims. It may also be necessary to share information in order to investigate, prevent or take action regarding illegal activities, suspected fraud, situations involving potential threats to physical safety of any person, or as otherwise required by law. In such circumstances, we will take appropriate measures to ensure that the requester understands the sensitive nature of the personal information that they may receive.

How Do We Protect Your Information?

We use a variety of standard methods (described below) to keep customer information confidential and secure. Please note, however, that these protections do not apply to any information you choose to share in public areas such as our website community features or other social areas.

 

Secure Operating Environments

 

The security of your data is very important to EMN. We have implemented appropriate security measures preventing your information from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed. We only allow authorized employees and agents/contractors to access your data on a need-to-know basis. However, you should know that no web site operator, including EMN, can fully eliminate security risks associated with personal information. While EMN has endeavored to create a secure and reliable website for users, the confidentiality of any communication or material transmitted to/from the Site or via email cannot be guaranteed.

 

OTHER SECURITY MEASURES

In addition to the methods above, we may take other measures to protect your information, depending on the sensitivity of the data and other considerations (such as how the information is collected and where it is stored). These measures may include (among other things) additional access restrictions, password requirements, and physical protections (e.g., secure data centers, etc.).

 

Measures you can take
It is also important for you to play a role in keeping your information safe. You should make use of any privacy features or controls we may provide you.

 

STATE-SPECIFIC PRIVACY NOTICE

If you are a resident of California (including California business contacts), Colorado, Connecticut, Utah, or Virginia, the law in your state (collectively, the "State Privacy Laws") provides you with the following rights with respect to your personal information:

 

Your California, Colorado, Connecticut, Utah, and Virginia Privacy Rights

• The right to know what personal information we have collected, used, disclosed, and sold about you, including the categories of personal information, the categories of sources from which the personal information is collected, the business or commercial purpose for collecting, selling, or sharing personal information, the categories of third parties to whom EMN discloses personal information, and the specific pieces of personal information EMN has collected about you.
• The right to obtain a copy of personal information we have obtained about you in a portable and, to the extent technically feasible, readily usable format.
• The right to correct inaccurate personal information about you, taking into account the nature of the personal information and the purposes of the processing.
• The right to request that we delete any personal information we have about you. 
• If we deny your request, the right to appeal our decision.

 

In addition, and as set forth below, California law requires us to identify, for the 12-month period prior to the date of this Privacy Policy, what information we may have "sold" or "shared" about you. For the 12-month period prior to the date of this Privacy Policy, we have not sold or shared any personal information about our customers. We do not use or disclose Sensitive Personal Information, as defined in applicable laws, for any purposes other than those permitted by applicable law.

 

The following table sets forth the categories of personal information we have collected in the preceding 12 months, the source of that personal information, and how we have used and shared such personal information in the preceding 12 months.  The table also identifies categories of personal information we may collect in the future.

 

 

Submitting Requests

If you are a resident of California, Colorado, Connecticut, Utah, or Virginia, you may submit your requests to opt out, correct, delete, and/or to know/obtain Personal Information we have collected about you by filling out this form, or by emailing us at info@emnhealth.com, or by calling us at 1800-619-0783 to make a formal request under CCPA.

 

We will respond to your request in compliance with the requirements of your state's applicable laws.  Please note that we are only required to honor California requests to know twice in a 12-month period.

 

Verification of Your Identity

 

When you exercise these rights and submit a request to us, we must be able to verify your identity to a reasonable degree of certainty.  In order to do so, you must provide the required information when completing the online request form or making a request through the above-listed toll-free number.  We will ask you to provide your contact information and an additional identifier based on your relationship with us.  Before we process your request, we will match that information with information that we currently maintain to verify your identity and your relationship with us.

 

Appeal

Residents of Colorado, Connecticut, and Virginia may appeal a decision we have made regarding their requests by emailing us at info@emnhealth.com. We will respond to appeals from Virginia and Connecticut residents within 60 days.  We will respond to appeals from Colorado residents within 45 days.

 

Non-Discrimination

If you make a request under your state’s privacy law, we will not discriminate against you in any way. Your exercise of these rights will have no adverse effect on the price and quality of our goods or services.

 

Authorized Agents

You may permit an authorized agent to submit a request to know or to delete your personal information. If we receive a request on your behalf, we will ask that person to give us proof that you gave that person written permission to make a request for you. If that person does not provide us with written proof, we will deny their request so that we can protect your personal information. You may also designate an authorized agent to make a request to know, request for deletion, or a request to opt out of the sale of your personal information, by visiting our website at www.emn.health.

We generally do not use automated decision-making technology, as that term is defined by State Privacy Laws. If we make use of automated decision-making technology, you will be informed through a separate privacy notice.

 

Record Retention

We may retain your personal information for as long as necessary to fulfil the purpose for which it was collected or to comply with legal or regulatory requirements. We strive to retain your personal information no longer than is reasonably necessary to carry out the purposes listed in this Privacy Policy or as required by law. We retain your personal information following the end of the Services or other business relationship in accordance with applicable law and our data retention and destruction policies.

 

Nevada Residents

Chapter 603A of the Nevada Revised Statutes permits a Nevada resident to opt out of future sales of certain covered information that a website operator has collected or will collect about the resident. To submit such a request, please contact us at info@emnhealth.com with "Nevada Opt-Out" in the subject line.

 

Other Important Information

This section provides additional policy information that is important for you to know or that we may be required to tell you by law.

 

Your information may be transferred outside your home country

Because EMN is headquartered in the United States, we may have a need to transfer information collected from our non-U.S. customers and affiliates to the U.S. We may also have a need to transfer our customer and affiliate information (regardless of where you live) to other countries or places in which we or our agents/contractors maintain offices or facilities. By using an EMN Site or Service or by otherwise doing business with EMN, you are agreeing to allow us to transfer your information outside your home country and to process it inside the United States or elsewhere for the purposes stated in this Privacy Policy.

We Do not Collect Data Information From Children

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.

As of the Effective Date of this Policy, we do not have actual knowledge that we “share” or “sell” (as those terms are defined in applicable law) personal information of individuals under 16 years of age. We do not solicit or collect any type of information from a person known to be under the age of 13. If we discover that we have accidentally collected information from a child, we will remove that information from our records as soon as feasibly possible (or obtain the necessary parental permission to retain it).

Minors under 18 years of age may have personal information that they have provided to EMN through the Sites deleted by sending an email to info@emnhealth.com requesting deletion.  Please note that, while we make reasonable efforts to comply with such requests, deletion of your personal information does not ensure complete and comprehensive removal of that data from all systems.

Response to "Do Not Track" signals

Some Internet browsers include the ability to transmit "Do Not Track" signals.  Since uniform standards for "Do Not Track" signals have not yet been adopted, EMN does not process or respond to "Do Not Track" signals.

PUBLIC FORUMS

EMN makes public forums, such as chat rooms, message boards, X®, or Facebook ("Public Forums"), available to you. EMN asks that you use appropriate caution in disclosing personal information in EMN since information disclosed in these areas becomes public information. The privacy provisions herein shall not apply to any personal information you submit via any of the Public Forums.

User Generated Content

The Services may enable you to post product reviews and other user-generated content. If you choose to submit user generated content to any public area of the Services, this content will be public and accessible by anyone.

We do not control who will have access to the information that you choose to make available to others, and cannot ensure that parties who have access to such information will respect your privacy or keep it secure. We are not responsible for the privacy or security of any information that you make publicly available, or for the accuracy, use or misuse of any information that you disclose or receive from third parties.

Third Party Websites and Links

Our Site may provide links to websites or other online platforms operated by third parties. This Privacy Statement only relates to our collection and use of your data on our Sites. EMN is not responsible for and does not control the content on third party sites. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. If you click on such links or use such features, you do so at your own risk. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to provide the Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.

• Right to Access / Know. You may have a right to request access to personal information that we hold about you, including details relating to the ways in which we use and share your information.
• Right to Delete. You may have a right to request that we delete personal information we maintain about you.
• Right to Correct. You may have a right to request that we correct inaccurate personal information we maintain about you.
• Right of Portability. You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
• Restriction of Processing: You may have the right to ask us to stop or restrict our processing of personal information.
• Withdrawal of Consent: Where we rely on consent to process your personal information, you may have the right to withdraw this consent.
• Appeal: You may have a right to appeal our decision if we decline to process your request. You can do so by replying directly to our denial.
• Managing Communication Preferences: We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.

You may exercise any of these rights where indicated on our Site or by contacting us using the contact details provided in this Policy.

We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to the request. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.

Opting Out Or Modifications

If you prefer not to receive email messages, text messages or other communications from EMN about new products, promotions or events, you may opt out at any time from receiving such messages by following the "unsubscribe" instructions in such email or text message you received.

If you registered with our website, you will be able to review, modify, update, or remove certain information in your account profile page. Changes may not be effective immediately. We will endeavor to comply with your request as soon as reasonably possible. However, we may need to retain certain information for record-keeping purposes and we may still send you important administrative messages, such as notifications regarding our business relationship with you, important notices regarding our services, or as otherwise consistent with applicable law. If you wish to know what information we have in our files about you, ask a question about the information in your file, or request a change or correction to your personal information under our control, please contact us. We are not responsible for removing information in a third party's database or records with whom we have already shared your information.

You may also opt out or modify your account information at any time by sending us an email to info@emnhealth.com

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, depending on where you live you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority.

Updates to This Privacy Policy

This Privacy Policy is effective as of the date listed at the top of this notice. EMN reserves the right to make changes to this Policy. In the event we make a material change to this Policy, it will be posted here. We encourage you to check this page regularly since your continued use of the EMN Sites after any changes will be deemed to constitute your acceptance of such changes.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call 1-800-619-0783 or email us at info@emnhealth.com.